The door couldn't open more than a few feet high.
After making sure that the problem wasn't the result of electrical glitches and checking the opener's travel limit settings, we began checking the condition of the hardware parts. It took us very little time to discover some serious bending (probably the result of an accidental collision) which we proceeded to repair on the spot. When we were done, the door could fully open again.
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* $29 service call - deducted from the service
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